Legal
Privacy Policy
This is a working draft provided for transparency and is pending final review by legal counsel.
Information we collect
We collect account information (name, email, company, country), identity verification documents and details, billing information processed by our payment partners, and operational data including message metadata, call records, recordings, and transcripts.
How we use information
We use information to provide and secure the service, verify identity, process billing, monitor for abuse and prohibited content, comply with legal obligations, and communicate with you.
Call recordings and transcripts
Where recording is enabled, call audio is stored in encrypted object storage and may be transcribed. Recordings and transcripts are retained according to your plan's retention period unless preserved for legal or compliance reasons.
Identity documents
KYC documents are stored in a non-public location and accessed only by authorized staff for verification and compliance purposes.
Sharing
We do not sell personal information. We share information with service providers (payment, transcription, infrastructure) under contract, and with authorities where required by law or mandatory reporting obligations.
Your rights
Subject to applicable law, you may request access to or deletion of your personal information by contacting us. Some data must be retained to meet legal and compliance obligations.
Contact
For privacy questions, contact admin@reachcell.com.